Legal notice

This Agreement is an agreement between the User of the Website (User) and the Operator (hereinafter referred to as the Agreement).

Terms and Definitions
For the purposes of this Agreement, the following key terms and definitions shall apply: Operator – Melanta Poly Clinic LLC License No. 1354559: being the owner of the Website, providing medical services.
Processing of personal data – any action (operation) or set of actions (operations) performed by the Operator with the use of automation means or without the use of such means with the User’s Personal Data, including collection, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (provision, access), depersonalization, blocking, destruction of the User’s Personal Data.
User of the Website (User) – a user of the Website; a person (intending to purchase/purchased goods/services of the Operator) who makes an application on the Website for the purchase of satellite equipment and/or uses additional services of the Website, including: “Send free SMS from the Site”, ‘Feedback’.
Personal Data – any information relating to a directly or indirectly defined or identifiable natural person (subject of personal data).
Site – a set of software and hardware for computers, providing publication for public viewing of information and data, united by a common purpose, by means of technical means used for communication between computers in the Internet. The Website is located on the Internet at: https://clinicamelanta.com.
Purpose of Personal Data Processing – identification of the User; registration in the self-service system (Personal Office); promotion of goods and/or services by the Operator; execution of a contract for the sale of goods; familiarization of the Site Visitor with the legal documents of the Company, as well as the implementation of powers and duties assigned to the Operator by the UAE Constitution; information support of the User; control of the User’s satisfaction, as well as the quality of goods/services sold/provided by the Operator.
Cookies are small text files stored in the Users’ browser.

2. Subject of the agreement
2.1 The Operator provides the User with access to the Website, as well as to additional services of the Website, and the mandatory condition for the use of the Website and additional services of the Website in accordance with this Agreement is the acceptance, observance by the User and application to the relations of the Parties of the requirements and provisions defined by this Agreement.
2.2 The Operator reserves the right to make amendments and additions to this Agreement in case of necessity, as well as in case of relevant amendments to the current UAE Constitution on personal data.
The User may familiarize himself/herself with the current version of the Agreement on the Website. By continuing to use the Site, the User confirms his/her consent to the amendments made to it.

3.Rights and Obligations of the Operator/User 3.1. The Operator undertakes to:
3.1.1.When processing the User’s Personal Data, the Operator undertakes to be guided by the current UAE Constitution
3.2.The Operator has the right to:
3.2.1.Dispose of statistical information related to the functioning of the Website.
3.3.The User undertakes
3.3.1.Fully familiarize with the terms and conditions of this Agreement before using the Website and additional services of the Website.
3.3.2.Observe all conditions of the present Agreement.
3.3.3.Not to place personal data of other persons on the Site, as well as not to use your Personal Data or Personal Data of other Users in any way that does not comply with the Constitution of the UAE, for illegal or unlawful purposes, for profit and any other purposes that do not correspond to the purposes of creation of the Site.
3.3.4.Not to use software and not to carry out actions aimed at disruption of normal functioning of the Site and its services, not to download, store, publish, distribute and provide access or otherwise use viruses, Trojans and other malicious programs; not to use without special permission of the Operator automated scripts (programs) to collect information on the Site and (or) interact with the Site and its services.
3.4.The User is prohibited to:
3.4.1.Carry out illegal collection and processing of personal data of other Users.
3.4.2.Access any additional services of the Website in any other way than through the interface provided by the Operator, except for cases when such actions were expressly authorized to the User in accordance with a separate agreement with the Operator.
3.5.The User has the right to:
3.5.1.Access the server on which the Site is hosted 24 hours a day, 7 days a week, except during times of repair and maintenance work.
3.6.The User agrees that by using the Site and additional services of the Site, he:
3.6.1.Expresses his/her unconditional consent to all the terms and conditions of this Agreement and undertakes to comply with them or cease using the Site.
3.6.2.For the Purpose of Personal Data Processing, the User gives the Operator permission/consent to Process Personal Data, including: surname, first name, patronymic, e-mail address and/or telephone number, product delivery address, quantity of goods, promo codes for the whole period necessary for the Operator to achieve the Purpose of Personal Data Processing. Processing of personal data is carried out in accordance with the Personal Data Protection and Processing Policy.

Cookies” technologies and web-analytics services
4.1 When browsing the Site, the following anonymized statistical data about the User is automatically collected from Cookies, including:
-type of action performed on the Site (click, hover, etc.);
-date and time when the action was performed;
-URL of the page;
-Referer;
-IP (without the possibility of working with IP-addresses in statistics); -User-Agent;
-ClientID (browser identifier by cookie);
-Screen resolution;
-Class of the clicked HTML element;
-data about viewed, connected or disconnected communication services in self-service systems, including: service identifiers, service names, cost of connecting / disconnecting services, subscription fee for services at the time of connection;
-data on the number of views of product cards in various product lists, clicks on selected product cards, additions to the cart, deletions from the cart in conjunction with data on the cost of such products;
-data on the content, cost, fulfillment status of orders of goods placed by Users on the Site;
-data about the facts of filling out forms on the Site, including errors in filling them out.
4.2 By using the Site, the User agrees that the Operator may use statistical data (gender, age, geographical location and time zone of Users, interaction with content, clicks on links, information about purchases, ), cookies for their further processing by web analytics services, including Yandex.Metrika and may transfer them to a third party for research, work or services on behalf of the Operator.
4.3 The User may independently manage cookies by changing the browser settings. Changes to user settings that result in cookies being blocked may result in the inaccessibility of certain components of the Site.
4.4.By using the Site, the User agrees to receive advertisements, as well as to use information about the User in order to promote the Operator’s goods/works/services, including through direct contact with the Subscriber by means of communication.

Responsibility of the Parties
5.1 The Operator does not guarantee that the Website software is free of errors and/or computer viruses or extraneous code fragments. The Owner of the Website provides the User with the opportunity to use the Website software “as it is”, without any guarantees from the Operator.
5.2 The Operator makes every possible effort to ensure normal operation of the Site, but is not responsible for non-fulfillment or improper fulfillment of obligations under the Agreement, as well as possible losses incurred including, but not limited to, as a result of:
-unlawful actions of Users aimed at violation of information security or normal functioning of the Site;

malfunctions of the Site caused by code errors, computer viruses and other extraneous code fragments in the software of the Site;
-absence (impossibility to establish, terminate, etc.) of Internet connections between the User’s server and the Site server;
-conducting by state and municipal bodies, as well as other Operators of measures within the framework of the System of operative-search activities;
Establishment of state regulation (or regulation by other Operators) of business activities of commercial organizations in the Internet and/or establishment by the said entities of one-time restrictions that complicate or make it impossible to execute the Agreement;
-other cases related to the actions (inaction) of Users and/or other subjects aimed at worsening the general situation with the use of the Internet and/or computer equipment that existed at the time of conclusion of the Agreement, as well as any other actions directed at the Site and third parties; – performance of the work specified in paragraphs 5.3 and 5.4 of this Agreement. 5.3 The Operator has the right to perform preventive maintenance works in the hardware and software complex of the Website with temporary suspension of the Website operation, if possible at night and minimizing the time of inoperability of the Website, notifying the User thereof, if technically possible.
5.4.In case of force majeure circumstances, as well as accidents or failures in software and hardware complexes of third parties cooperating with the Operator, or actions (inaction) of third parties aimed at suspension or termination of the Website operation, the Website operation may be suspended without prior notice to the User.
5.5.The Operator is not responsible for the information provided by the User on the Site in a publicly available form.
5.6.Neither of the Parties shall be liable for full or partial non-fulfillment of any of their obligations, if non-fulfillment is a consequence of such circumstances as flood, fire, earthquake, other natural disasters, war or hostilities and other force majeure circumstances that arose after the conclusion of the Agreement and beyond the control of the Parties.

6. Dispute Resolution and Claims Settlement Procedure
6.1.In case of disputes between the User and the Operator on issues related to the execution of the Agreement, the Parties shall take all measures to resolve them through negotiations between them. The claim procedure of dispute resolution is obligatory. Claims of Users regarding the use of the Website and additional services of the Website shall be accepted and considered by the Operator only in writing and in the manner prescribed by this Agreement and the current Constitution of the UAE.
6.2.To resolve disputes arising between the User and the Operator as a result of using the Website or additional services of the Website (except for the issues settled in clause 6.5 of this Agreement), the following claim procedure shall be applied. The User who considers that his/her rights are violated due to the Operator’s actions, sends a claim to the latter, containing the essence of the claim, justification of its submission, as well as all the User’s data. The claim shall also be sent to the Operator in writing by sending it by e-mail: melantaclinic@gmail.com;

within 5 (five) working days from the day of receipt of the claim, the Operator is obliged to state its position on the principal issues specified in the claim and send its response to the e-mail address or postal address specified in the User’s claim;
-In case of failure to reach a dispute resolution through the claim procedure, the dispute shall be considered in accordance with clause 6.4 of the Agreement;
-Operator does not consider anonymous claims or claims that do not allow to identify the User on the basis of the data provided by the User during registration, or claims that do not contain the data specified in this paragraph of this Agreement.
6.3.To solve technical issues in determining the User’s guilt as a result of his illegal actions when using the Internet and the Website, in particular, the Operator has the right to independently engage competent organizations as experts. If the User’s guilt is determined, the latter shall be obliged to reimburse the costs of the expert examination.
6.4.In case of failure to reach an agreement between the Parties through negotiations, the dispute arising from this Agreement shall be subject to consideration in the court of general jurisdiction at the location of the Operator.
6.5.If the User wishes to clarify his/her Personal Data, block or destroy it in case his/her Personal Data is incomplete, outdated, inaccurate, illegally obtained or is not necessary for the stated Purpose of processing, or if the User wishes to withdraw his/her consent for processing
In case of sending an official request to the Operator, the User should specify in the text of the request:
-FIRST NAME;
-number of the main identity document of the personal data subject or his/her representative, information about the date of issue of the said document and the issuing authority;
-information confirming the User’s participation in relations with the Operator or information otherwise confirming the fact of processing of Personal Data by the Operator
of the User by the Operator;
-signature of the User (or his/her legal representative).
6.6 Withdrawal of the User’s consent to the processing of his/her Personal Data provided for in clause 6.5 of the Agreement does not apply to the cases of processing of the relevant Personal Data for the purposes of fulfillment of the Operator’s contractual obligations to the User, and other cases provided for by the current Constitution of the UAE.